We are hiring a Customer Support Hero

Posted by Dorina Ochișor,

Translated by Elena-Octavia Mateescu

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Have you heard too often that you must have at least 2 years of experience? Were you afraid or uncomfortable asking questions? TOKERO values curiosity and involvement, and questions are always welcome.

Customer Support Hero is about engagement, openness to customers and lots of discussion. If you are a sociable person, like talking on the phone, answering emails and are ready for new challenges and professional growth, then apply for the job now. We are waiting for you!

The Ideal Candidate:

  • Excellent communication skills (verbal and written);
  • Experience in communicating with customers;
  • Ability to assimilate information and adapt quickly to new and dynamic situations;
  • Ability to prioritise according to the impact of cases on the client and the company;
  • Person focused on identifying and implementing solutions for the benefit of the client;
  • Calm, organised and punctual person;
  • Advanced knowledge of English (writing, reading, listening; speaking can be practised throughout the job);
  • Knowledge of French or another European language is a plus;
  • Empathetic person that understands the client's condition and can calmly guide them to a resolution of the case.

Benefits offered:

  • Attractive salary;
  • Game-room with PlayStation 5 and regular board games;
  • Pay for professional improvement courses/certification;
  • Meal vouchers;
  • Sport and health deductions;
  • Private health insurance;
  • 1 extra day of vacation/year of seniority;
  • Various internal events: Halloween Party, Pizza Party, Christmas Party, etc.;
  • Team building.

Job description:

  • Handling of referrals/tickets regardless of how they are received (email, phone or Social Media);
  • Analysing complaints and collecting the information needed to complete them;
  • Monitoring compliance with the deadline for replying to pending complaints;
  • Working with other departments to resolve complaints;
  • Transmitting resolutions.

Story of TOKERO:

TOKERO Crypto Exchange is among the most popular crypto trading platforms in Romania, launched in March 2018 as LDV Bank.

TOKERO has grown steadily since its inception, becoming one of the market leaders in Romania thanks to:

  • the development of the first educational platform for users, primacriptomoneda.ro, recently relaunched at European level;
  • the listing of the Elrond project, even before it launched its mainnet and became eGold;
  • the attracting of a funding round in 2021 from several investors, including Cristian Onețiu, Răzvan Munteanu and Avi Cicirean, followed by rebranding from LDV Bank to TOKERO;
  • the co-organization of the first visit of Vitalik Buterin to Romania, the most famous personality in the crypto world;
  • the completion of three token/coin launches for companies in Romania and Liechtenstein, totalling over USD 2,000,000;
  • the development of the internal membership programme used by thousands of Romanians;
  • the build-up of a team of 20 dedicated and high-performing colleagues.

We're just steps away from expanding internationally, so now is your best time to join us on this journey.

Apply for the position here