Question 1

Where should I look before writing to you?

Accepted Answer

The questions on the contact page cover the most common cases. Questions about plans, trials and prices are answered on the membership page.

Question 2

What should I put in my message?

Accepted Answer

The email address of your account, a link to the profile, post, group or event it is about, what you expected and what happened instead. Never send your password or a login code.

Question 3

How soon will I get a reply?

Accepted Answer

We answer by email, to the address you enter in the form, during the support hours listed on the contact page.

Question 4

I forgot my password. What do I do?

Accepted Answer

Use the forgotten-password link on the login page and we email you a link to set a new one. If you no longer use that email address, write to us here from one you can read.

Question 5

My login code or confirmation email does not arrive.

Accepted Answer

Check your spam folder and give it a few minutes. If it still has not arrived, write to us with the email address of your account.

Question 6

How do I cancel my subscription?

Accepted Answer

From your membership settings. Cancelling stops the next renewal, and you keep your plan until the period you paid for ends. A subscription bought through the App Store is cancelled from your Apple subscriptions.

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Frequently Asked Questions